Discover answers to your shipping and returns questions
Please note that it takes our warehouse team 1-3 business days to fulfil your order. Once your order is shipped, delivery times will depend on your location and type of postage (standard vs express) you select during checkout. For more information, p
Postage cost depends on the amount of your order and whether you choose standard or express postage. For more information, please head over to our Shipping Page.
Orders are processed and dispatched through our automated shipping system, operating from our warehouse in Brisbane. Please note that our warehouse in Brisbane is not accessible to the public for order pickups.
We can only accept change of mind within 30 days after the item was delivered. Please contact us via our Contact Us page and send photos or videos of the condition of the product received. Please explain as well why you like to return the product. F
We happily offer exchanges on flyscreens in their original condition. Please contact us via our Contact Us page to get more information on how to start an exchange.
You can utilise a service like Australia Post’s Parcel Collect. With this service, you can opt to have your parcel sent to one of 3,600 participating Post Offices across Australia. You just need to pick one that's closest to where you will be at. For
If your package tracking status is unavailable, it may indicate that your order was packed out of hours and is awaiting collection. There could also be a delay or a temporary issue with the carrier's system. Double-check that the tracking number is c
To check the status of your package delivery, use the tracking number provided via email in your shipping confirmation. This tracking number can be used with the courier's tracking system (Auspost, Aramex, Star Track etc). Remember, delays can occur
All orders with a preorder item are split where the available items are shipped immediately while the preorder item is shipped as soon as it is restocked.
We provide return labels when necessary for the following product issues:. Please reach out to us via our Contact Us page here so we can assist you with your return. If your return reason does not fall under any of the categories above, you will be r
If you have not received a shipping notification email yet, please reach out to us via our Contact Us page with the correct shipping address and we'll do our best to assist you.
Shipping protection covers packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until goods are delivered and received safe and sound by the customer. It is like shipping insura